Shipping & Returns
Orders are shipped in the US only.
We use USPS Priority Mail.
Time frame for shipments:
- Orders placed before 12 NOON Monday through Friday will ship the same day.
- Orders placed after 12 NOON will ship the following business day.
- Orders are not processed on weekends and UPS Saturday Delivery is not available.
Trace Your Order –
You will receive a confirmation email after you have ordered a product on the site. If you haven’t received one, contact us at [email protected] . Once your item is shipped you will also get a tracking number to trace your package.
Our policy lasts 30 days.
If 30 days have gone by since you got your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please include the original packing slip with the return and include the reason for the return.
Please do not send your purchase back before contacting us first ([email protected])
This return policy does not apply to product bought through an online retailer or a retail location. For retail returns or exchanges, please visit the retailer where you purchased the product.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.
Wholesalers may return unopened product for credit or exchange and include the packing slip or invoice.
Opened product about which there is a quality complaint may be returned for testing.
Credit cannot be issued for open product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be issued minus the shipping fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Abacus Health Products, Inc.
Attn: Customer Service
184 Burnside Ave.
Woonsocket, Rhode Island