FAQs

Explore questions and answers and let us know if you need more help.

How can I find a health and wellness professional that carries your products?

Call us during normal business hours at 888-422-3254. We will need your state and postal code.

Can your products be shipped anywhere in the world?

Yes, depending on each country’s import laws.

Should your patients be worried about a THC drug test?

No, our products will not cause anyone to fail a THC-drug test. We use a broad-spectrum distillate from the Cannabis sativa L. hemp plant, which is non-psychoactive, non-addictive, and THC-free.

Consumers of our products will not fail a THC drug test by using our products alone for the following reasons:

• Our products do not contain THC

• We abide by the 2018 Farm Bill — also known as The Agriculture Improvement Act of 2018, which dictates that products cannot legally contain more than 0.3% THC.

• Our products are not transdermal, meaning they do not enter the bloodstream.

For what types of pain could your products be used?

Muscle Pain
Nerve Pain
Back & Neck Pain
Leg & Knee Pain
Joint Pain
Cramps
Arm & Shoulder Pain
Foot Pain

Ligament Pain
Sprains
Hip & Torso Pain
Repetitive Stress
Tendon Pain
Arthritis
Hand & Wrist Pain
Bruises

And pain associated with
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Fibromyalgia
Neuropathy
Multiple Sclerosis
Surgery

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Medical Treatments
Sciatica

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What makes CBD CLINIC products better?
  • The best active pharmaceutical pain-relieving ingredients
  • Expert formulations with the finest natural ingredients
  • The finest hemp extract we can obtain from certified growers
  • Several formulations for varying types and levels of pain
  • Consistent, highest quality manufacturing in a cGMP audited facility
How do we order CBD CLINIC products?

CBD CLINIC products are sold direct only to health and wellness professionals. Begin by setting up a free account. Once you’re approved, you can log in to your account and place an order directly through our website. If you prefer, you can also contact us directly to set up an account. Or simply call us during normal business hours at 888-422-3254.

What is Abacus Refund Policy?

For the detailed policy please have a look in the relevant page – Shipping & Returns

What is Abacus' Policy on Drop Shipping?

We do not drop ship for either distributors or practitioners.

Do you sell on Amazon or Ebay?
  1. At this time, CBD-Rich Hemp Oil products are not allowed on Amazon.com or Ebay.com. In the future, we may re-evaluate whether or not to allow the sale of our products on these venues. At this time our products are only allowed to be sold by licensed practitioners to their patients or clients.
  2. Distributors are only authorized to sell at the wholesale level and are not to be selling at retail.
What about practitioner's websites?

Practitioners may sell on their own websites to their patients only at MSRP.

Do you have a downloadable COA?

Yes. You can find a copy of your product’s CoA in our Lab Results page. If you have additional questions please contact Customer Service here.

What is the shipping policy?

Orders ship within 24-72 hours within the US only via FedEx delivery. For more information please read here – Shipping & Returns

What if I need to modify my order?

Please simply contact us with your request at support@cbdclinic.co or call us to this number 844-422-3633. Please make sure to mention your name as appear on the order and the order number if possible.

Can I get same day delivery?

We can offer same day only for special orders and it depends on the time you make the order. Please call Customer Support with the request at this number 844-422-3633.

What if I need to modify my order?

Please simply contact us with your request at support@cbdclinic.co or call us to this number 844-422-3633. Please make sure to mention your name as appear on the order and the order number if possible.

What if I need to change my shipping address?

Please simply contact us with your request at support@cbdclinic.co or call us to this number 844-422-3633. Please make sure to mention your name as appear on the order and the order number if possible.

What is the return policy?

We accept returns within 30 days only of the purchase date for a refund or exchange if you purchased the products directly from www.cbdclinic.co.

Please read the entire policy here – Shipping & Returns

Still have a question?

Please contact us for more information.

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