Explore questions and answers and let us know if you need more help.

How can I find a health and wellness professional that carries your products?

Call us during normal business hours at 888-422-3254. We will need your state and postal code. You can also review our health and wellness directory

Can your products be shipped anywhere in the world?

No. We only ship products in the United States at this time.

Should your patients be worried about a THC drug test?

No, our products will not cause anyone to fail a THC-drug test.

Our CLINICAL STRENGTH SERIES uses broad-spectrum distillate from the Cannabis sativa L. hemp plant.

Our MASSAGE THERAPY SERIES uses premium Charlotte’s Web™ full-spectrum hemp extract.

Consumers of our products will not fail a THC drug test by using our products alone for the following reasons:

• We abide by the 2018 Farm Bill — also known as The Agriculture Improvement Act of 2018, which dictates that products cannot legally contain more than 0.3% THC, a neglibible trace amount.

• Our products are not transdermal, meaning they do not enter the bloodstream.

For what types of pain could your products be used?

Muscle Pain
Back & Neck Pain
Leg & Knee Pain
Joint Pain
Arm & Shoulder Pain
Foot Pain

Hip & Torso Pain
Repetitive Stress
Hand & Wrist Pain

What can my patients expect when using the products?

CBD CLINIC products provide safe, fast, and effective relief from minor aches and pains in muscles and joints associated with simple backaches, arthritis, strains, bruises, and sprains. Anyone who uses this product will feel a cooling sensation at the source of application within minutes, which will distract the pain signals in the brain so they can feel relief.

What makes CBD CLINIC products better?
  • The best active pharmaceutical pain-relieving ingredients
  • Expert formulations with the finest natural ingredients
  • The finest hemp extract we can obtain from certified growers
  • Several formulations for varying types and levels of pain
  • Consistent, highest quality manufacturing in a cGMP audited facility
  • We are not just a product. We are on a mission to provide the HCP community with a one-stop-shop for knowledge, products, and business support. 
Will your products alter my patient's state of mind?

No! Our CLINICAL STRENGTH SERIES does not contain THC, the active psychoactive compound in cannabis. We use broad spectrum CBD-rich hemp oil derived from the Cannabis sativa L. hemp plant. Our MASSAGE THERAPY SERIES uses premium Charlotte’s Web™ full-spectrum hemp extract, which cannot legally contain more than 0.3% THC, a neglibible trace amount. Additionally, since our products are not transdermal, any trace amounts of THC will not reach the bloodstream. 

How do we order CBD CLINIC products?

CBD CLINIC products are sold direct only to licensed health and wellness professionals. Begin by setting up a free account. Once you’re approved, you can log in to your account and place an order directly through our website. If you prefer, you can also contact us directly to set up an account. Or simply call us during normal business hours at 888-422-3254.

What is Abacus' Refund Policy?

For the detailed policy please have a look in the relevant page – Shipping & Returns

What is Abacus' Policy on Dropshipping?

Yes. Registered licensed healthcare professionals can participate in our dropshipping program. For more information, you can read about our comprehensive support package here

Do you sell on Amazon or Ebay?
  1. At this time, CBD-Rich Hemp Oil products are not allowed on Amazon.com or Ebay.com. In the future, we may re-evaluate whether or not to allow the sale of our products on these venues. At this time our products are only allowed to be sold by licensed practitioners to their patients or clients.
  2. Distributors are only authorized to sell at the wholesale level and are not to be selling at retail.
What about practitioner's websites?

Practitioners may sell on their own websites to their patients only at MSRP.

What type of clinicians use your products?

Over 15,000 licensed healthcare practitioners have used our products. Chiropractors, podiatrists, massage therapists, acupuncturists, dentists, nurses, and other healthcare professionals regularly use our products in their practice or sell them as part of their aftercare plan.

Do you have a downloadable COA?

Yes. You can find a copy of your product’s CoA in our Lab Results page. If you have additional questions please contact Customer Service here.


What does cbd stand for?
Cannabidiol C21H30O2
What forms does cbd come in?

CBD can be used in many forms. You can find it as an oil, tincture, vaporizer, gummy, capsule, or combined in a topical cream, ointment, massage oil, or patch.

How does CBD work?

Cannabidiol (CBD) is one of over 100 cannabinoids found within the hemp plant, which all play a role within the endocannabinoid system. The endocannabinoid system (ECS) is a complex cell-signaling regulatory system located within the human (and mammalian animal) body throughout the central and peripheral nervous system. This system consists of natural occurring cannabinoids within the body and cannabinoid receptors, primarily CB1 and CB2, which fit together like a lock and key to promote a homeostasis within the body. When a phytocannabinoid (plant-based cannabinoid) is introduced to the body, it triggers the cannabinoid receptors. More research is underway to pinpoint CBD’s full affects on the body.

Why is CBD non-addictive?

Unlike THC, CBD doesn’t bind to the receptors within the body accountable for psychoactivity. As of April 2020, there’s no evidence of withdrawal symptoms from CBD.

What are the benefits of CBD topicals?

CBD works as natural emollient that hydrates and nourishes the skin. Additionally, unlike oral and inhaled cannabinoids, it doesn’t enter the bloodstream. Therefore, your clients may experience limited risks of experiencing unwanted side effects when using topical products.

Is CBD a drug?

Technically, the FDA now considers CBD to be an active pharmaceutical ingredient due to its inclusion Epidiolex. But CBD’s classification faces unique challenges in federal, state, and regulary bureaucratic procedures. After the 2018 bill legalized the growth, harvest, sale, and interstate transport of hemp and its derivatives; CBD’s classification became complicated. First, it was taken off the list of schedule 1 controlled substances, as long as it was derived from the legalized industrial hemp plant (Cannabis sativa L.), which may legally contain no more than 0.3% THC. Within the same year, the Food and Drug Administration (FDA) approved the drug Epidiolex to treat Dravet syndrome, a rare seizure disorder. Since Epidiolex contains the active ingredient, CBD, the FDA now considers it a “drug ingredient.” That said, drugs must undergo substantial trials that can take up to 10 years before the company can promote their products as “drugs.” But due to the public demand, the FDA is collecting research in order to satisfy the general public demand for the products while also adhering to standard safety research procedures.

Can you overdose on CBD?

As of June 2020, there is no evidence to support that anyone could overdose on CBD.

Can you fail a drug test due to CBD?

Our topical products will not cause anyone to fail a THC drug test. In fact, CBD CLINIC products aren’t transdermal, meaning they don’t enter the bloodsteam. However, some oral and inhalable CBD products can cause a minor risk if they contain trace amounts of THC. CBD isolate or broad spectrum CBD do not contain THC, so there is no need for concern if the products are bought from a reputable source that does proper batch testing. Full spectrum CBD products, on the other hand, contain trace amounts of THC (no more than 0.3% THC). This legal amount of CBD is too low to cause anyone to experience psychoactive effects, however their is a small chance that the THC can accumulate in the bloodstream, particularly when the CBD is inhaled.

Where can I find CBD products near me?

CBD products can be found anywhere from pharmacies and retail drug stores to health food stores. Likewise, CBD products are often sold via ecommerce sites.But do to the lack of regulation, the market is flooded with inexperienced businesses that are looking to capitalize on CBD’s hype. In order to ensure that you have a reliable product, look for the brand’s COA and manufacturing procedures in order to ensure that the product is reliable. The product should also be created in a cGMP audited manufacturing facility, which is federally overseen.

What is the difference between hemp oil and cbd oil?

CBD oil is extracted from the the hemp plant’s flowers, leaves, stems, and stalk (excluding the seed). The highest concentration of CBD comes from the flowers. After the solvent is removed by heat during the extraction process, the CBD extract is typically combined with a carrier oil like hemp seed oil or jojoba oil to ensure that it is a perfect vehicle for oral and topical products. Hemp seed oil acts as a nutrient-rich extract derived from the seeds of the hemp plant, which contains little to no cannabinoids, including CBD and THC. However, it contains a high-nutritional value; including ample protein and omega fatty acids. Hemp seed oil is relegated to health foods and cosmetics while CBD oil lends itself to a myriad of settings.

Can doctors prescribe CBD oil?

States with legal programs permit doctors to “recommend” CBD products rather than prescribing them. This includes products for consumption such as CBD oil, gummies, vaporizers, etc. as well as topical products such as CBD creams, ointments, massage oil, etc.

Is CBD oil legal?

CBD is federally legal. Likewise, it is legal in most states, which carry their own set of laws with varying levels of restrictions. The laws are constantly revised, so we advise you to test the restrictions in your state before you begin providing CBD for your patients.

What's the maximum safe dose of CBD oil?

CBD isn’t currently regulated by the Food and Drug Administration (FDA), therefor there is no official recommended dosage. When you provide your patients or clients with a product containing CBD, you should start with a small dosage and increase it gradually until you reach your desired effect. For internal dosages of CBD ingestibles and inhalables, optimal dosage of CBD depends on a lot of factors like body weight, body chemistry, and other biological factors as well as the condition you’re treating. Common dosage for CBD oils start at 5-10 drops and then increase gradually. For topical products, dosage depends on the strength of the product as well as what kind of treatment you’re providing like a massage or spot treatment on a problematic area like the neck. We recommend starting with the level 01 or 02 and working up. For spot treatments, use a dime-sized amount. For massages, you can apply the creams and oils liberally.

What is cbd oil made from?

CBD oil is extracted from the Cannabis sativa L. hemp plant via solvents like ethanol or CO2. The extraction is then heated so the alcohol evaporates. The remaining substance is then added to a carrier oil like olive oil, coconut oil, or hemp seed oil to make it more pliable or palatable.

Does cbd oil get you high?

No. CBD doesn’t cause a euphoric “high” feeling like it’s close counterpart, THC. Unlike THC, CBD doesn’t bind to the receptors that produce psychoactive effects. For this reason, CBD has become popular with mainstream populations and clinical settings.

How long does cbd oil last?

Generally, CBD topical effects are often felt within 15–20 minutes, which may last up to 6 hours. This extended result makes it a popular adjunt for manual therapies like massages.

Is hemp oil as good as cbd oil?

If you are looking to use CBD oil on your patients for it’s potential therapeutic value, hemp seed oil won’t provide the same benefits. CBD oil is extracted from the arial parts of the plant, which contain CBD. However, hemp seed oil is made from pressing the seeds of the plant. The seed oil contains very little CBD, if any. However, hemp seed oil is a good source of protein and essential fatty acids (omega-3, omega-6, and omega-9).

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